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Boostorder Sdn. Bhd. & Instanture Holdings Sdn. Bhd. ("Boostorder/Instanture") ("we", "us" or "our") is committed to the protection of your personal data and your privacy. This Personal Data Protection Notice ("Privacy Notice") explains how Boostorder/Instanture collects and handles your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.
1. Personal Data
1.1 Type of Personal Data
Personal data means any information which relates to you (or in the case of a third party as authorized by such third party) and which was collected or provided to Boostorder/Instanture for any of the purposes stated in Section 2 below ("Purposes").
Your personal data may include, but is not limited to, your name, age, NRIC number, passport number, contact details, financial and banking account details, occupation, citizenship, address of correspondence, including office address, gender, date of birth, email address, shipping address, billing address, mobile number, house number, facsimile number and office number.
1.2 Source of Personal Data
The sources that we may obtain your personal data includes but not limited to whether directly or through our authorized agents and representatives, collects your personal data directly from you or indirectly from third parties such as your employer, authorized agents or reference agencies when you enter into any transactions or arrangements with Boostorder/Instanture, including in connection with the supply or proposed supply of products or services, via various means, including but not limited to online registration or from cookies through the use of our website.
In addition thereto, Boostorder/Instanture may also collect your Personal Data from various other sources, including without limitation, from online search tools, information obtained from third parties through lawful sources including but not limited to Company Commission of Malaysia, National Registration Department of Malaysia, MyEg Services Berhad and other relevant authorities, or at events organised or participated by Boostorder/Instanture.
1.3 Obligatory Personal Data
All information requested for in the relevant forms and documents is obligatory to be provided by you unless stated otherwise.
Should you fail to provide the obligatory information, we may be unable to process your request and/or provide you with relevant services and products.
2. Purposes
The collection and processing of personal data includes but not limited to the following purposes:
- to assess and process your request for our products and services;
- to establish your identity and background;
- to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
- to administer and communicate with you in relation to our products, services and/or events;
- to process any payments related to our products and services requested by you;
- to conduct credit reference checks and establish your credit worthiness, where necessary, in providing you with the requested products and services;
- to conduct research for internal marketing analysis and analysis of customer patterns and choices;
- to analyse business results and our internal records management;
- to improve and develop our services and products and quality assurance to you;
- to communicate with you including responding to your enquiries and/or complaints and resolving disputes;
- to contact you and/or provide you with information regarding our products, services, upcoming events, promotions, advertising, marketing and commercial materials which may be of interest to you;
- to ensure that the contents on our website are presented in the most effective manner for you and for your computer and/or device;
- to communicate with you and delivery of information by email, telecommunication means, including telephone calls or text messages or social media about products and services offered by Class of Third Party;
- for Boostorder/Instanture’s internal records management;
- prevention, reporting of any crime including but not limited to fraud, bribery and money laundering;
- to protect or enforce our rights under any agreements that Boostorder/Instanture is a party to;
- to transfer or assign our rights, interests and obligations under any agreement entered into with Boostorder/Instanture;
- to protect and/or enforce our rights to recover any debt(s) owing to us;
- compliance to any other purpose that is required or permitted by any laws, regulations and guidelines including the requirements of any governmental or regulatory authorities;
- such other purposes which we may reasonably deem fit.
Where you have indicated your consent to receiving marketing or promotional updates from Boostorder/Instanture, you may opt-out from receiving such marketing or promotional material at any time. You may select the "unsubscribe" option provided in our email or SMS blasts or you may contact Boostorder/Instanture at the contact details provided in Section 6 below.
3. Disclosure of Personal Data
3.1 Your Personal Data provided to Boostorder/Instanture or obtained by Boostorder/Instanture shall be kept confidential by Boostorder/Instanture. However, it may be necessary for us to engage third party companies, services providers or individuals to perform certain services on our behalf. In such event, you hereby agree and consent that we may disclose and transfer your Personal Data to the third parties, within or outside Malaysia, including without limitation, as follows:
1. companies related or affiliated to us;
2. any credit bureaus, credit reference agencies, debt-collection agencies and/or other parties that assist with debt recovery functions;
3. parties authorised by you;
4. storage facility providers;
5. any relevant agents, contractors, third party service providers, professional advisors or brokers, on a need-to-know basis for the purposes of providing their services/advices to us;
6. any person or corporation to whom Boostorder/Instanture transfers or proposes to transfer any part of its interests, obligations, business and/or operations;
7. such other party as we deem necessary for the purposes mentioned in Section 2 above.
3.2 Boostorder/Instanture shall also disclose and transfer the information to any statutory bodies, regulatory bodies and/or governmental authorities where legally required to do so.
4. Websites
4.1 Links to Other Sites
Content in any website of Boostorder/Instanture may include links to third party websites. Boostorder/Instanture is not responsible for the content on such linked third party websites and users should observe the separate privacy policies applicable to the respective third parties website.
4.2 Cookies
Boostorder/Instanture may collect information about your visits to Boostorder/Instanture Websites or via other means including but not limited to mobile app, without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer's hard disk by a website. Web beacons (also referred to as GIF files, pixels or Internet tags) help Boostorder/Instanture recognise a unique cookie on your browser. Your internet browser automatically transmits to Boostorder/Instanture some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating.
Passive information collection technologies can make your use of Boostorder/Instanture Websites easier by allowing Boostorder/Instanture to provide better service, customise Boostorder/Instanture Websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve Boostorder/Instanture Websites. Certain features of Boostorder/Instanture Websites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and Boostorder/Instanture will not collect additional identifiable information with information collected through the use of such tracking technologies.
5. Right to Access and Correct Personal Data
You have the right to access, update and/or correct your personal data held by us by accessing your account with Boostorder/Instanture. For any other corrections, you should notify us directly at the contact details set out in Section 6 below.
6. Limiting the Processing of Personal Data, Further Enquiries and Complaints
If:
- you would like to obtain further information on how to limit the processing of your personal data;
- you have any further queries; or
- you would like to make a complaint in respect of your personal data,
you may contact us at: privacy@boostorder.com
7. Retention of Personal Data
Boostorder/Instanture will retain your personal data for the period reasonably for the purposes set out or referenced in this Privacy Policy and to comply with Boostorder/Instanture’s legal obligations or enforce or protect Boostorder/Instanture’s legal rights, or a longer period required or permitted by applicable law.
8. Sensitive Information
We ask that you not send us, and you not disclose, any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background) on or through the Purposes or otherwise to us.
9. Children’s Data
Our website is not aimed at children under 18 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 18 deliberately. We therefore also ask you, if you are under 18 years old, please do not send us your personal information (for example, your name, address and email address).
10. Changes to the Privacy Notice
10.1 Changes to the Privacy Notice
Boostorder/Instanture reserves the right to amend, modify or update this Privacy Notice from time to time. Please note that Boostorder/Instanture may amend this Privacy Notice at any time without prior notice and will notify you of any such amendment via our website or by such other means of communication as deemed suitable by Boostorder/Instanture.
10.2 Conflict
In the event of any conflict between this English language Privacy Notice and its corresponding Bahasa Malaysia version, the terms in this English language Privacy Notice shall prevail.
11. Acknowledgement of this Form
By agreeing to give your consent, you have fully read and understood the contents of this Notice to authorize Boostorder/Instanture to collect, store and process your personal data in accordance with the terms above.
12. Declaration of Consent
By signing this Notice or clicking YES/SUBMIT, you provide Boostorder/Instanture with your consent for us to process your personal information for, or directly related to, the Purposes stated above.