1200% Order Cycle Time Improvement



Chong Tatt Enterprise (CTE) is a FMCG (Fast Moving Consumer Goods) distributor in Northern Malaysia, specializing in distribution of beverages to around 500 retailers, including convenience stores and F&B outlets. A few prominent brands carried by the company are Milo, Nescafe, Nestum, Heineken and Tiger.



 


Challenges


1. Long order processing time

With the huge amount of incoming and outgoing orders daily especially in the B2B industry, CTE required a solution that enables the team to speed up the order cycle time to continue providing excellent and seamless customer experience.



2. Manual ageing reports churning and credit status management

CTE’s administration team need to generate ageing reports manually, which takes up a lot of time and manpower, as well as getting real time information on every customer’s credit status management.



 

Solutions








1. Boostorder Rep

Real time access to catalogues, orders and history









2. Boostorder Direct

24/7 self-service ordering app for buyers









3. Boostorder Sync

Integration with accounting systems









4. Boostorder Insights

Real time dashboards and actionable insights



 

Impact

  • Order processing time improvement from 3 hours to 15 minutes

  • 300 man hours / month saved

  • 20% sales productivity improvement

  • Reduced manual paperwork

Interested to find out if we are a right fit for your company needs?