1200% Order Cycle Time Improvement
Chong Tatt Enterprise (CTE) is a FMCG (Fast Moving Consumer Goods) distributor in Northern Malaysia, specializing in distribution of beverages to around 500 retailers, including convenience stores and F&B outlets. A few prominent brands carried by the company are Milo, Nescafe, Nestum, Heineken and Tiger.
Long order processing time
With the huge amount of incoming and outgoing orders daily especially in the B2B industry, CTE required a solution that enables the team to speed up the order cycle time to continue providing excellent and seamless customer experience.
Manual ageing reports churning and credit status management
CTE’s administration team need to generate ageing reports manually, which takes up a lot of time and manpower, as well as getting real time information on every customer’s credit status management.
Real time access to catalogues, orders and history
24/7 self-service ordering app for buyers
Seamless integration with accounting systems
Real time dashboards and actionable insights
Order processing time improvement
from 3 hours to 15 minutes
Reduced manual paperwork
man hours / month saved
sales productivity improvement