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1200% Order Cycle Time Improvement

Chong Tatt Enterprise (CTE) is a FMCG (Fast Moving Consumer Goods) distributor in Northern Malaysia, specializing in distribution of beverages to around 500 retailers, including convenience stores and F&B outlets. A few prominent brands carried by the company are Milo, Nescafe, Nestum, Heineken and Tiger.

Challenges

1

Long order processing time

With the huge amount of incoming and outgoing orders daily especially in the B2B industry, CTE required a solution that enables the team to speed up the order cycle time to continue providing excellent and seamless customer experience.

2

Manual ageing reports churning and credit status management

CTE’s administration team need to generate ageing reports manually, which takes up a lot of time and manpower, as well as getting real time information on every customer’s credit status management.

Solutions

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Boostorder Rep

Real time access to catalogues, orders and history

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Boostorder Direct

24/7 self-service ordering app for buyers

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Boostorder Sync

Seamless integration with accounting systems

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Boostorder Insights

Real time dashboards and actionable insights

Impact

Order processing time improvement

from 3 hours to 15 minutes

Reduced manual paperwork

300

man hours / month saved

20%

sales productivity improvement